A decision support system for order acceptance/rejection in hybrid MTS/MTO production systems

In this paper, we present a novel decision support system for order acceptance/rejection in a hybrid Make-to-Stock/Make-to-Order production environment. The proposed decision support system is comprised of five steps. At the first step, the customers are prioritized based on a fuzzy TOPSIS method. Rough-cut capacity and rough-cut inventory are calculated in the second step and in case of unavailability in capacity and materials, some undesirable orders are rejected. Also, proper decisions are made about non-rejected orders. At the next step, prices and delivery dates of the non-rejected orders are determined by running a mixed-integer mathematical programming model. At the fourth step, a set of guidelines are proposed to help the organization negotiate over price and due date with the customers. In the next step, if the customer accepts the offered price and delivery date, the order is accepted and later considered in the production schedule of the shop floor, otherwise the order is rejected. Finally, numerical experiments are conducted to show the tractability of the applied mathematical programming model.