Equilibrium analysis in batch-arrival queues with complementary services

This paper studies a batch-arrival queue with two complementary services. The two services are complementary and any customer has no benefit from obtaining just one of them. To the best of the authors’ knowledge, there are no works contributed to the batch-arrival queues on analysis of the equilibrium behaviors in queueing systems by now. The properties of batch-arrival queues, which is more practical and universal in reality, induce different Nash equilibria under competition or monopoly compared with the single-arrival queues. We observe the joint effect of batch joining rate and cost structure on the behavior of customers and graphically interpret the equilibrium solutions under competition. Moreover, we discuss the model under three types of price structures and give comparisons from customer and server points.