کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
350525 618450 2014 11 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Drivers and effects of post-implementation learning on ERP usage
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر نرم افزارهای علوم کامپیوتر
پیش نمایش صفحه اول مقاله
Drivers and effects of post-implementation learning on ERP usage
چکیده انگلیسی


• We explore the antecedents and consequences of ERP post-implementation learning.
• We analyze survey responses from over 600 ERP users in 47 companies.
• Increasing social capital will facilitate post-implementation learning.
• Improving post-training self-efficacy will foster post-implementation learning.
• We find that post-implementation learning contributes to ERP usage.

Many organizations adopting enterprise resource planning (ERP) systems are failing to achieve their anticipated business goals, the major reason being system under-utilization. It is imperative to understand the way users learn to use ERP systems effectively. This is especially important given the integrated and complex nature of the ERP system, which forces users to continually learn new skills after implementation. This study aims to explore the role played by post-implementation learning in ERP usage. Moreover, we identify social capital and post-training self-efficacy as antecedents to post-implementation learning. A survey method was employed to collect data from 659 ERP users. This study finds that post-implementation learning contributes to ERP usage, and that social capital and post-training self-efficacy are important antecedents to post-implementation learning. Our findings provide academics and practitioners with an understanding of how post-implementation learning can be manipulated to improve ERP usage.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Computers in Human Behavior - Volume 35, June 2014, Pages 267–277
نویسندگان
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