Transition, stress and computer-mediated social support

This review of literature from multiple disciplines argues that the Internet is useful both in communicating support, and in the rapid reestablishment of socially supportive peer networks, when an individual’s support needs change following a transition. We extend prior typologies of transition by identifying common features and outcomes of transition. We subsequently describe how transition involves a loss of social support networks and social capital, leading to increased stress and decreased wellbeing. Finally, we examine the features of computer mediated social support, and how those align with support needs following a transition. This paper provides a theoretical underpinning and a common language for the study of transition and its associated stress. The paper also suggests that computer-mediated social support may in some instances be superior to available face-to-face support options for managing the transitional factors affecting stress.

► Transitions are marked by common features, including a period of elevated stress.
► Transition involves separation from social support and social capital.
► Internet reconnects users to established networks of support following a transition.
► Internet users can rapidly reestablish lost support networks following transition.
► Unique features make online support particularly effective following a transition.