Landmarks or surveys? The impact of different instructions on children’s performance in hierarchical menu structures

Which kind of instruction helps children aged 9–14 years interact efficiently with a mobile phone? Due to analogies between navigation in menu structures and the natural environment, three instructions providing different forms of spatial knowledge were under study: A step-by-step instruction featuring landmark knowledge of the menu functions to be selected, a diagram of the menu structure providing survey knowledge and a free exploration of the menu, also giving the children the opportunity to develop survey knowledge. Results show a superiority of the two instructions that provide survey knowledge, except for the youngest children aged 9–10 years. This group showed to have lower spatial abilities and is therefore presumably not able to understand and integrate this type of knowledge. For those very young children, the landmark information given in traditional step-by-step instructions is more helpful. It is concluded, that simple diagrams of the menu structure can help children from 11 years on to significantly ease their interaction with small menu driven devices.