کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
4937670 1434623 2017 12 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Situational determinants of cognitive, affective, and compassionate empathy in naturalistic digital interactions
ترجمه فارسی عنوان
تعیین کننده های وضعیتی همدلی شناختی، عاطفی و دلسوز در تعاملات دیجیتالی طبیعی
کلمات کلیدی
همدردی مضر، همدردی شناختی، همدردی مهربانی، ارتباطات با واسطه کامپیوتر، روش نامه روزنامه، هیجانی،
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر نرم افزارهای علوم کامپیوتر
چکیده انگلیسی


- Diary study examining the determinants of empathy in (text- and image-based) CMC.
- Participants reported greater cognitive than affective and compassionate empathy.
- Situational factors more important than individual differences in predicting empathy.
- Discrete contextual profiles for cognitive, affective, and compassionate empathy.
- Greater diary empathy predicted improved ratio of perceived CMC/face-to-face empathy.

Empathy is apparent in computer-mediated communication (CMC), yet little is known about the situational predictors of empathic responses when interacting digitally. We used a diary methodology to explore: (1) the degree three types of empathy (cognitive, affective, and compassionate) are experienced in students' everyday (text- and image-based) dyadic digital interactions; (2) which situational factors are important for (different types of) empathy in CMC; and (3) how empathy reported in everyday CMC affects participants' perceptions of their empathy in CMC and face-to-face (FtF) contexts. One hundred student volunteers (50 women, Mage = 22.57 years) completed a “digital interaction diary” for three consecutive days, yielding 1939 observations. Participants reported significantly more cognitive than affective empathy, and significantly greater affective than compassionate empathy. Several situational variables (e.g., number of communications, recipient) were related to empathy overall, while others (e.g., subject, mood) contributed to discrete contextual profiles for the empathy subtypes. Empathy reported in the diaries predicted a more favourable ratio of perceived CMC to FtF empathy, particularly for those lower in baseline trait empathy. These findings help elucidate the multidimensional experience of empathy in CMC interactions.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Computers in Human Behavior - Volume 68, March 2017, Pages 137-148
نویسندگان
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