User satisfaction with specialised transport for disabled in Norway

The aim of this article is to examine factors that are most important for the users' overall satisfaction with specialised transport services for the disabled (STS) in Norway. The article focuses especially on gender differences. We find that the three factors most strongly influencing overall satisfaction with the STS for all users are the size of the area in which the service can be used, the comfort experienced during transport, and the number of trips on which STS can be used. Men's satisfaction with the STS is more strongly influenced by the size of the travel area than is the case for women. The degree to which women are satisfied with the STS is more strongly influenced by the comfort and number of trips than is the case for men. The method used in this article to measure users' overall satisfaction can be valuable for other researchers conducting comparable studies, and our findings may be applied by politicians aiming to design an STS which fulfils the needs of the elderly and disabled.