کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
897920 | 915208 | 2011 | 9 صفحه PDF | دانلود رایگان |
![عکس صفحه اول مقاله: Effects of critical incidents on car users’ predicted satisfaction with public transport Effects of critical incidents on car users’ predicted satisfaction with public transport](/preview/png/897920.png)
The present study examines the hypothesis that car users’ affective forecasts of satisfaction with public transport are biased by a focusing illusion. In Study 1, 54 car users with a stated intent to change travel mode read descriptions of a positive, a negative or a neutral critical incident. They were asked to predict their satisfaction with public transport if the incident occurred. In Study 2, 38 car users with no stated intent to change travel mode read descriptions of a positive or a negative critical incident. They were asked to predict their satisfaction with the service if the incident occurred. The results from Studies 1 and 2 showed that focus on a negative critical incident significantly generated lower predicted satisfaction. Thus, the study show that predicted satisfaction is altered when car users focus on negative critical incidents.
Research highlights
► Car users overlook factors that will influence their satisfaction with PT.
► Predicted satisfaction is altered when negative critical incidents are in focus.
► Predictions about future satisfaction with public transport are biased by a focusing illusion.
Journal: Transportation Research Part F: Traffic Psychology and Behaviour - Volume 14, Issue 2, March 2011, Pages 138–146