Core Functions of Nursing Home Social Services Departments in the United States

Findings reveal both a core set of functions in which departments are “usually or always” involved, as well as many in which some, but not all, departments are involved. This variability of departmental involvement suggests that staff should clearly communicate the functions of their department so that residents, families, fellow staff, and the community know what can be expected. Future research should investigate how to maximize social services to achieve and maintain the highest possible quality of life for residents, address family concerns, and contribute to team effectiveness.