Investigating users’ perspectives on e-learning: An integration of TAM and IS success model

• This study investigates an integrated model of TAM and IS success model.
• E-learning satisfaction and usage intention both are explained with four variables.
• Intention and satisfaction both predict the actual use of e-learning.
• System quality and information quality are found to be the most important drivers.
• Perceived usefulness mediates the relationship between ease of use and intention.

The purpose of this paper is to examine an integrated model of TAM and D&M to explore the effects of quality features, perceived ease of use, perceived usefulness on users’ intentions and satisfaction, alongside the mediating effect of usability towards use of e-learning in Iran. Based on the e-learning user data collected through a survey, structural equations modeling (SEM) and path analysis were employed to test the research model. The results revealed that “intention” and “user satisfaction” both had positive effects on actual use of e-learning. “System quality” and “information quality” were found to be the primary factors driving users’ intentions and satisfaction towards use of e-learning. At last, “perceived usefulness” mediated the relationship between ease of use and users’ intentions. The sample consisted of e-learning users of four public universities in Iran. Past studies have seldom examined an integrated model in the context of e-learning in developing countries. Moreover, this paper tries to provide a literature review of recent published studies in the field of e-learning.