An investigation of the impact of abusive supervision on technology end-users

• This sample was 225 technology end-users from a variety of organizations.
• This study examined the impact of abusive supervision on these workers.
• Abusive supervision negatively impacted immediate outcomes.
• Abusive supervision ultimately impacted distal consequences at the individual level.

Although they are likely to occur in many organizations, few research efforts have examined the impact of negative supervisor behaviors on technology end-users. In this study we investigate abusive supervision, and the effects it has on perceptions about the work and psychological, attitudinal, and behavioral intention outcomes. Our sample consisted of 225 technology end-users from a large variety of organizations. Results revealed that abusive supervision has a positive impact on perceived pressure to produce, time pressure, and work overload, and a negative impact on liking computer work, and ultimately these variables impact job strain, frustration, turnover intentions, and job satisfaction.