The Patient Experience in Radiology: Observations From Over 3,500 Patient Feedback Reports in a Single Institution

Patients' comments regarding their experiences in undergoing radiologic imaging were largely influenced by staff behavior and communication (particularly relating to technologists and receptionists), as well as wait times, with radiologists having a far lesser immediate impact. Radiologists are encouraged to engage in activities that promote direct visibility to their patients and thereby combat risks of the perceived “invisible” radiologist.