کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
7298023 | 1474709 | 2016 | 20 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Tacit tango: The social framework of screen-focused silence in institutional telephone calls
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موضوعات مرتبط
علوم انسانی و اجتماعی
علوم انسانی و هنر
زبان و زبان شناسی
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چکیده انگلیسی
This study examines the social framework of screen-focused silence in institutional calls. Calls to insurance companies, social care centres and other institutions which keep computerised documentation are likely to entail moments when the call-taker has to focus on the screen at the expense of interacting with the caller. This study examines how the transitions are organised between human-human-screen interaction and human-screen interaction. The analysis shows that both call-taker and caller indicate clear agreement on the period when the call-taker will be temporarily out of contact, and that the latter delivers contextualisation cues at the beginning and end of the period of this screen-focused silence which contribute to a new set of expectations.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Pragmatics - Volume 91, January 2016, Pages 60-79
Journal: Journal of Pragmatics - Volume 91, January 2016, Pages 60-79
نویسندگان
Shirley Näslund,