Une expérience pratique d'accréditation en hématologie

The prerequisite for successful accreditation is to promote staff awareness of a brand new “work culture”. The operational implementation phase is based on the application of a European reference standard (NF IN ISO 15189) and contributes to the creation of a quality management system as well as the formalization of our work practices. As a result, it is necessary to reconsider the structures and to define everyone's tasks precisely. This involves an ongoing improvement process, which consists in defining quality objectives, monitoring the system through internal or external audits, and launching corrective and preventive actions. Concurrently, technical skills are assessed, and they rely on the good control of the materials and methods employed (method validation, internal and external controls, and metrology). The successful implementation of such a procedure relies on a qualified and motivated personnel on both quality and technical levels.