Comment s'adresser à une personne âgée hospitalisée ?

Between February 1st and July 31st 2014, sixty-four patients were questioned in non-directive individual interviews. They were asked: “How do you wish us to speak to you when we talk with you?” Their answers raised specific points, such as use of the familiar “tu” in French and calling the patient by his/her first name. They also fuelled reflection on patient expectations regarding the way in which they are addressed, around five themes: the patient wants to be addressed as a person but not a sick person, the patient want to be listened to, the patient need to tell his own story, the patient wants to be respected and the patient needs us to talk kindly.