Keywords: مشتری مداری; positioning strategy; customer orientation; competitor orientation; marketing capability; environmental dynamism; innovation;
مقالات ISI ترجمه شده مشتری مداری
Keywords: مشتری مداری; Sales strategy; Strategy implementation; Customer orientation; Value-based selling; Multilevel modeling;
Keywords: مشتری مداری; Customer orientation; Entrepreneurial orientation; Small-sized retailers; Differentiation; Effectiveness
Keywords: مشتری مداری; Salespeople; Customer orientation; Job characteristics model;
Keywords: مشتری مداری; Customer orientation; Judgemental modelling; Retailing; Textiles;
مقالات ISI مشتری مداری (ترجمه نشده)
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Keywords: مشتری مداری; Regulatory knowledge; Sales performance; Customer orientation; Regulatory turbulence; Organizational entrepreneurial orientation; Business-to-business sales;
Keywords: مشتری مداری; Customer orientation; Customer-centric strategy; Customer service delivery; Business performance; Emerging markets; Russia;
Keywords: مشتری مداری; Customer orientation; Engagement; Hotel employees; Job outcomes; Job stress; Management commitment to service quality;
Keywords: مشتری مداری; Servitization strategy; Financial performance; Customer orientation; Organizational design; Configuration; Manufacturing firms;
Keywords: مشتری مداری; Customer orientation; Product innovativeness; Process innovativeness;
Keywords: مشتری مداری; Social media; Customer orientation; Facebook; Netnography; Brand management;
Keywords: مشتری مداری; Perceiving emotions; Sales performance; Selling orientation; Customer orientation; B2C market;
Keywords: مشتری مداری; Workplace ostracism; Proactive customer service performance; Job tension; Customer orientation; Need for affiliation;
Keywords: مشتری مداری; Professional service outsourcing; Customer orientation; Client integration; Task complexity; Task connectivity; Task security;
Keywords: مشتری مداری; Customer orientation; Manufacturing innovation; Service innovation; Resource-based view; Service-dominant logic;
Keywords: مشتری مداری; Customer delight; Service–profit chain; Customer orientation; Emotional contagion; Broaden-and-build
Keywords: مشتری مداری; Service leadership; Adaptive selling; Customer orientation; Service recovery; In-role performance
Keywords: مشتری مداری; Intercultural service encounter; Server attentiveness; Customer orientation; Customer satisfaction; Tip
Keywords: مشتری مداری; Scenario planning; Product development; Requirements engineering; Future uncertainty; Customer orientation;
Keywords: مشتری مداری; Professionalism; Self-efficacy; Sense of calling; Customer orientation; Self-management; Knowledge
Keywords: مشتری مداری; Customer-related social stressors; Emotional exhaustion; Customer orientation; Service recovery performance; Stressor–strain–outcome framework; Conservation of resources theory
Keywords: مشتری مداری; individual market orientation; customer orientation; proactive service performance
Keywords: مشتری مداری; Customer orientation; Market orientation; Strategic orientations; Fuzzy set qualitative comparative analysis; Configurational theory; Fuzzy sets; Strategy type
Keywords: مشتری مداری; Customer orientation; Supply-base orientation; Dynamic capabilities; Capability deployment; Firm performance
Keywords: مشتری مداری; Intelligent logistics; Customer orientation; System requirements
Keywords: مشتری مداری; Behavioral commitment; Communication; Customer orientation; Export performance; Seafood; Norway; PLS
Keywords: مشتری مداری; Emotional labor; Customer orientation; Job satisfaction
Value and alliance capability and the formation of strategic alliances in SMEs: The impact of customer orientation and resource optimisation
Keywords: مشتری مداری; Strategic alliances; Alliance capabilities; Value orientation; Resource based view; SME; Customer orientation;
Managing mergers: Why people first can improve brand and IT consolidations
Keywords: مشتری مداری; Merger and acquisition strategy; Customer orientation; Organizational justice; Brand repositioning; Customer engagement; Merger and acquisition case study;
Customer value creation in B2B relationships: Sawn timber value chain perspective
Keywords: مشتری مداری; L73; M21; D22; Customer orientation; Sawmill industry; Wood products industry; Value creation; Customer value;
Corporate identity, customer orientation and performance of SMEs: Exploring the linkages
Keywords: مشتری مداری; Corporate identity; Customer orientation; Performance; Small and medium enterprises; SMEs; Food processing sector; B2C
Becoming an ambidextrous hotel: The role of customer orientation
Keywords: مشتری مداری; Customer orientation; Service innovation; Service improvement; Exploration; Exploitation
The impact of CSR on casino employees’ organizational trust, job satisfaction, and customer orientation: An empirical examination of responsible gambling strategies
Keywords: مشتری مداری; Corporate social responsibility; Responsible gambling; Organizational trust; Job satisfaction; Customer orientation; Casino
Enhancing business performance of hotels: The role of innovation and customer orientation
Keywords: مشتری مداری; Innovation behavior; Innovativeness; Customer orientation; Financial performance; Customer retention; Reputation; Alpine tourism
The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan
Keywords: مشتری مداری; Customer information quality; CRM systems; Infrastructure capability; Customer orientation
Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? Findings from automobile dealerships
Keywords: مشتری مداری; Customer orientation; Person-group fit; Customer orientation fit
Customer orientation dissimilarity, sales unit identification, and customer-directed extra-role behaviors: Understanding the contingency role of coworker support
Keywords: مشتری مداری; Customer orientation; Dissimilarity; Organizational identification; Extra-role behaviors
What the eye does not see, the mind cannot reject: Can call center location explain differences in customer evaluations?
Keywords: مشتری مداری; Attribution theory; Call center; Customer orientation; Homophily theory; Offshoring; Satisfaction; Trust; Word-of-mouth communication
Customer orientation for decreasing time-to-market of new products: IT implementation as a complementary asset
Keywords: مشتری مداری; Customer orientation; Complementary asset; IT implementation; Time-to-market; New product development
Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry
Keywords: مشتری مداری; Cultural dimensions; Customer orientation; Innovativeness; Hospitality industry
Customer oriented enterprise IT architecture framework
Keywords: مشتری مداری; Enterprise architecture; Shannon’s entropy; Information technology; Customer orientation; Axiomatic; QFD
Firm orientation, community of practice, and Internet-enabled interfirm communication: Evidence from Chinese firms
Keywords: مشتری مداری; Firm orientation; Learning orientation; Customer orientation; Competitor orientation; Community of practice; Internet-enabled interfirm communication
The managed heart: The structural analysis of the stressor–strain relationship and customer orientation among emotional labor workers in Korean hotels
Keywords: مشتری مداری; Workplace stressor; Emotional labor; Negative affectivity; Emotional exhaustion; Customer orientation; Conservation of resources theory; Human resource management; Marketing strategy; Hotel frontline employees; Korea
Empowerment in hospitality organizations: Customer orientation and organizational support
Keywords: مشتری مداری; Empowerment; Customer orientation; Training; Reward; Service standards communication
The innovativeness of Born-Globals and customer orientation: Learning from Indian Born-Globals
Keywords: مشتری مداری; Born-Globals; Customer orientation; Innovativeness
Does salesperson's customer orientation create value in B2B relationships? Empirical evidence from India
Keywords: مشتری مداری; Salesperson; Customer orientation; Value creation; b2b relationships; SOCO
Understanding the role of marketing–purchasing collaboration in industrial markets: The case of Russia
Keywords: مشتری مداری; Interfunctional collaboration; Marketing; Purchasing; Customer orientation; Russia
Do emotions play a mediating role in the relationship between owner leadership styles and manager customer orientation, and performance in service environment?
Keywords: مشتری مداری; Leadership style; Emotion; Customer orientation; Performance; Restaurant industry
Enacting customers—Marketing discourse and organizational practice
Keywords: مشتری مداری; Customer orientation; Marketing discourse; Power/knowledge; Marketing practice; Public housing; Public transport
Service development as practice: A rhetorical analysis of customer-related arguments in a service development project
Keywords: مشتری مداری; Customer orientation; Ethnography; Marketing as practice; Rhetoric; Service development