Keywords: شکست خدمات; Discount; Double deviation; Organizational process; Service failure; Service recovery; Trust violation;
مقالات ISI شکست خدمات (ترجمه نشده)
مقالات زیر هنوز به فارسی ترجمه نشده اند.
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در صورتی که به ترجمه آماده هر یک از مقالات زیر نیاز داشته باشید، می توانید سفارش دهید تا مترجمان با تجربه این مجموعه در اسرع وقت آن را برای شما ترجمه نمایند.
Keywords: شکست خدمات; Museum tourism; Museum management; On-line review; Service failure; Service quality; Social media; TripAdvisor; Visitor experience;
Keywords: شکست خدمات; Service failure; Moral judgment; Recovery magnitude; Expected recovery; High recovery; Recovery performance;
Keywords: شکست خدمات; Complaining; Illegitimate complaining; Service failure; Dysfunctional consumer behavior;
Keywords: شکست خدمات; Service failure; Failure attribution; Online complaining; Negative word-of-mouth; Online service recovery;
Keywords: شکست خدمات; Service failure; Positive word-of-mouth; Perception of justice; PLS-SEM; IPMA;
Keywords: شکست خدمات; Distrust; Hotel reviews; Travel websites; Hospitality; Service failure; Attribution; Word-of-mouth;
Keywords: شکست خدمات; Service quality; Service reliability; Service failure; Damage control;
Keywords: شکست خدمات; Service failure; Service recovery; Customer satisfaction; Co-creation; Brand equity;
Keywords: شکست خدمات; Online complaints; Negative word-of-mouth; Service failure; Service recovery; Webcare; Brand advocate;
Keywords: شکست خدمات; Aisle rage; Customer-to-customer interactions; Dysfunctional consumer behavior; Rage triggers; Service failure;
Keywords: شکست خدمات; Service recovery paradox; Service failure; Service recovery; Value creation; Value destruction;
Keywords: شکست خدمات; Word-of-mouth; Negative word-of-mouth; Social networking sites; Online shopping; Service failure; Social media;
Keywords: شکست خدمات; Service recovery; antiservice; service failure; continuum of care;
Keywords: شکست خدمات; Low Cost Carriers; Service failure; Service recovery; Loyalty; Mediating role;
Keywords: شکست خدمات; Apology; Service failure; CEO; Social media; Video; Satisfaction
Keywords: شکست خدمات; Service failure; Brand reputation; Coping mechanism; Experimental design; Customer satisfaction; Airline industry
Keywords: شکست خدمات; Service recovery; Forgiveness; Word-of-mouth; Service failure; Compensation; Justice theories
Keywords: شکست خدمات; Customer profitability; Service failure; Complaint handling; Contingency framework; Congruence approach; Latent class modeling
Keywords: شکست خدمات; Service recovery; Service failure; MCSQ; Employee recovery; Low-cost carriers; Spatially dispersed employees;
Keywords: شکست خدمات; Service failure; Service recovery; Field research; Scenario experiment; Research methodology
Keywords: شکست خدمات; Service failure; Spillover effects; Buffering effect; Coalition loyalty program
Keywords: شکست خدمات; Service marketing; Service failure; Service recovery; Delaying resolution; Immediate resolution; Service separation
Keywords: شکست خدمات; Perceived supervisor support; Error management; Perceived co-worker support; Perceived psychological safety; Service recovery performance; Service failure
Keywords: شکست خدمات; Service failure; Complaint intention; The presence of others companion; Customer susceptibility to interpersonal influence
Keywords: شکست خدمات; Affect fading; Affect intensity; Memory; Service failure; Service recovery; Restaurant service
Keywords: شکست خدمات; Post-recovery satisfaction; Service failure; Customer attribution; Corporate social responsibility; Customer–company identification; Prior expectation
Keywords: شکست خدمات; Thought speed; Service failure; Causal attributions;
Keywords: شکست خدمات; Online hotel reviews; E-complaints; Consumer inferences; Electronic word of mouth; Social media; Trust; Customer concern; Service failure
Keywords: شکست خدمات; Acculturation; Service failure; Social presence; Chinese consumers
Keywords: شکست خدمات; Consumer complaint behaviour; Mobile phones; Consumer retention; Consumer satisfaction; Consumer loyalty; Voice; Exit; Service failure; Complainers
The Integration between Service Value and Service Recovery in the Hospitality Industry: An Application of QFD and ANP
Keywords: شکست خدمات; Service failure; Service recovery; Customer satisfaction; Quality function deployment; Analytic network process;
Group service recovery strategies effectiveness: The moderating effects of group size and relational distance
Keywords: شکست خدمات; Social impact theory; Service recovery; Service failure; Social distance
Moral disengagement of hotel guest negative WOM: Moral identity centrality, moral awareness, and anger
Keywords: شکست خدمات; Moral identity; Service failure; Moral disengagement; Moral awareness; Anger; Consumer revenge
Should retailers pay to bring customers back? The impact of quick response and coupons on purchase outcomes
Keywords: شکست خدمات; Service failure; Service recovery; Complaint management; Real purchase data; Quick response; Coupons
Do customer relationships mitigate or amplify failure responses?
Keywords: شکست خدمات; Service failure; Relationships; Patronage; Complaining; Word-of-mouth
Service recovery evaluations: GLBT versus hetero customers
Keywords: شکست خدمات; Outcome quality; Process quality; GLBT; Service failure; Service recovery
A novel service-oriented intelligent seamless migration algorithm and application for pervasive computing environments
Keywords: شکست خدمات; Pervasive computing; Service failure; Seamless; Service migration
Effectiveness of recovery actions on deviant customer behavior—The moderating role of gender
Keywords: شکست خدمات; Deviant customer; Deviant behavior; Approach-avoidance; Perceived effort; Service recovery; Service failure
Fix It or Leave It? Customer Recovery from Self-service Technology Failures
Keywords: شکست خدمات; Customer recovery; Expectancy theory; Attribution theory; Self-service technology; Service failure; Service recovery; Cross-channel switching
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation
Keywords: شکست خدمات; Double deviation; Service recovery; Inferred motive; Revenge; Reconciliation; Service failure
The role of tie strength on consumer dissatisfaction responses
Keywords: شکست خدمات; Tie strength; Service failure; Voice complaint; Negative word-of-mouth
Moderating effect of discriminatory attributions on repatronage intentions
Keywords: شکست خدمات; Service failure; Repatronage behaviors; Discrimination
The influence of self-construal and co-consumption others on consumer complaining behavior
Keywords: شکست خدمات; Service failure; Service recovery; Self-construal; Co-consumption others; Consumer complaining behavior
Opportunistic customer complaining: Causes, consequences, and managerial alternatives
Keywords: شکست خدمات; Money back guarantee; Opportunistic complaining; Service failure; Service recovery
Effects of compensation for service recovery: From the equity theory perspective
Keywords: شکست خدمات; Service failure; Recovery efforts; Relationship level; Equity theory; Justice theory
Consumer responses to service situations: Tests for main and interaction effects
Keywords: شکست خدمات; Service failure; Service recovery; Service criticality
Recovery of online service: Perceived justice and transaction frequency
Keywords: شکست خدمات; Recovery of online service; Service failure; Distributive justice; Interactional justice; Procedural justice; Transaction frequency
The effects of brand relationship quality on responses to service failure of hotel consumers
Keywords: شکست خدمات; Brand relationship quality; Service failure; China hotel; Relationship marketing
Customer complaints in restaurants: Do they differ by service stages and loyalty levels?
Keywords: شکست خدمات; Service failure; Complaint; Service stage; Loyalty; Restaurant customers