Keywords: بازیابی سرویس; Service recovery; Consumer-to-consumer interactional justice; Perceptions of justice; Online incivility; Fairness theory; Customer misbehavior; Complaint handling; Service management; Social media customer service;
مقالات ISI بازیابی سرویس (ترجمه نشده)
مقالات زیر هنوز به فارسی ترجمه نشده اند.
در صورتی که به ترجمه آماده هر یک از مقالات زیر نیاز داشته باشید، می توانید سفارش دهید تا مترجمان با تجربه این مجموعه در اسرع وقت آن را برای شما ترجمه نمایند.
در صورتی که به ترجمه آماده هر یک از مقالات زیر نیاز داشته باشید، می توانید سفارش دهید تا مترجمان با تجربه این مجموعه در اسرع وقت آن را برای شما ترجمه نمایند.
Keywords: بازیابی سرویس; Service recovery; Perceived justice; Cynicism; Satisfaction; Negative inferred motive; Customer participation;
Keywords: بازیابی سرویس; Discount; Double deviation; Organizational process; Service failure; Service recovery; Trust violation;
Keywords: بازیابی سرویس; Online deviant behavior; Service recovery; Negative reviews; Opportunistic behavior; Compensation;
Keywords: بازیابی سرویس; Service recovery; Perceived justice; Satisfaction;
Keywords: بازیابی سرویس; Service failure; Service recovery; Customer satisfaction; Co-creation; Brand equity;
Keywords: بازیابی سرویس; Online complaints; Negative word-of-mouth; Service failure; Service recovery; Webcare; Brand advocate;
Keywords: بازیابی سرویس; Language convergence; Service recovery; Rapport; Ethnicity; Ethnic composition;
Keywords: بازیابی سرویس; Co-creation; Failure; Attribution; Customer participation; Service recovery; Expectancy;
Keywords: بازیابی سرویس; Online service failure; Service recovery; Time; Compensation; Criticality; E-retailing;
Keywords: بازیابی سرویس; Co-creation; Service recovery; Hedonic and utilitarian value;
Keywords: بازیابی سرویس; Service recovery; Discount frame; Discount reference; Satisfaction; Anger;
Keywords: بازیابی سرویس; service recovery; organizational agility; transformational leadership;
Keywords: بازیابی سرویس; Appraisal theory; Gratitude; Pride; Satisfaction; Service recovery;
Keywords: بازیابی سرویس; Compensation; Relationship quality; Transaction-specific and overall satisfaction; Nonlinear curve progression; Service recovery; Reciprocity;
Keywords: بازیابی سرویس; Service recovery paradox; Service failure; Service recovery; Value creation; Value destruction;
Keywords: بازیابی سرویس; Service recovery; antiservice; service failure; continuum of care;
Keywords: بازیابی سرویس; Low Cost Carriers; Service failure; Service recovery; Loyalty; Mediating role;
Keywords: بازیابی سرویس; Service leadership; Adaptive selling; Customer orientation; Service recovery; In-role performance
Keywords: بازیابی سرویس; Service recovery; Forgiveness; Word-of-mouth; Service failure; Compensation; Justice theories
Keywords: بازیابی سرویس; Service recovery; Continuous improvement; Service operations; Role stress; Survey;
Keywords: بازیابی سرویس; Corporate social responsibility; Sustainability; Buyer–seller relationship; Service recovery; Customer satisfaction; Customer loyalty
Keywords: بازیابی سرویس; Low-cost airline business model; Disruptive innovation-led price; Service employee self-efficacy; Service recovery; Passenger satisfaction; Passenger trust; Passenger loyalty;
Keywords: بازیابی سرویس; Service recovery; Service failure; MCSQ; Employee recovery; Low-cost carriers; Spatially dispersed employees;
Keywords: بازیابی سرویس; Service marketing; Service failure; Service recovery; Delaying resolution; Immediate resolution; Service separation
Keywords: بازیابی سرویس; Service failure; Service recovery; Field research; Scenario experiment; Research methodology
Keywords: بازیابی سرویس; Gay; Service recovery; Justice; Stigma-consciousness
Keywords: بازیابی سرویس; Service recovery; Recovery audit; Marketing Audit; Service audit; Sales audit
Keywords: بازیابی سرویس; Service recovery; Customer satisfaction; Repeat buying
Keywords: بازیابی سرویس; Service recovery; Switching barriers; Banking industry
Keywords: بازیابی سرویس; Affect fading; Affect intensity; Memory; Service failure; Service recovery; Restaurant service
Keywords: بازیابی سرویس; Trust damage; Relationship repair; Supply chain disruptions; Justice theory; Service recovery; Buyer–supplier relationships
Keywords: بازیابی سرویس; Service recovery; Airline image; Recovery satisfaction; Behavioral intention
Keywords: بازیابی سرویس; Service branding; Consumer services; Brand credibility; Service recovery; Satisfaction; Airlines
Keywords: بازیابی سرویس; Co-creation; Service recovery; Involvement; Perceived Justice; Future co-creation tendency; Post-recovery evaluations
The Integration between Service Value and Service Recovery in the Hospitality Industry: An Application of QFD and ANP
Keywords: بازیابی سرویس; Service failure; Service recovery; Customer satisfaction; Quality function deployment; Analytic network process;
Shareholder value implications of service failures in triads: The case of customer information security breaches
Keywords: بازیابی سرویس; Service triads; Service recovery; Information security breach; Shareholder value; Event study
Group service recovery strategies effectiveness: The moderating effects of group size and relational distance
Keywords: بازیابی سرویس; Social impact theory; Service recovery; Service failure; Social distance
Should retailers pay to bring customers back? The impact of quick response and coupons on purchase outcomes
Keywords: بازیابی سرویس; Service failure; Service recovery; Complaint management; Real purchase data; Quick response; Coupons
Is guarantee compensation enough? The important role of fix and employee effort in restoring justice
Keywords: بازیابی سرویس; Service recovery; Unconditional service guarantee; Service failure severity; Fix; Perceived employee effort and hotels
Service recovery evaluations: GLBT versus hetero customers
Keywords: بازیابی سرویس; Outcome quality; Process quality; GLBT; Service failure; Service recovery
Analysis of the moderating role of the gender variable in service recovery processes
Keywords: بازیابی سرویس; Service recovery; Customer satisfaction; Loyalty; Gender; Mobile phone market
Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts
Keywords: بازیابی سرویس; Age; Developmental stages of adulthood; Justice theory; Customer satisfaction; Service recovery
Effectiveness of recovery actions on deviant customer behavior—The moderating role of gender
Keywords: بازیابی سرویس; Deviant customer; Deviant behavior; Approach-avoidance; Perceived effort; Service recovery; Service failure
Fix It or Leave It? Customer Recovery from Self-service Technology Failures
Keywords: بازیابی سرویس; Customer recovery; Expectancy theory; Attribution theory; Self-service technology; Service failure; Service recovery; Cross-channel switching
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation
Keywords: بازیابی سرویس; Double deviation; Service recovery; Inferred motive; Revenge; Reconciliation; Service failure
The influence of self-construal and co-consumption others on consumer complaining behavior
Keywords: بازیابی سرویس; Service failure; Service recovery; Self-construal; Co-consumption others; Consumer complaining behavior
Opportunistic customer complaining: Causes, consequences, and managerial alternatives
Keywords: بازیابی سرویس; Money back guarantee; Opportunistic complaining; Service failure; Service recovery
Let them talk! Managing primary and extended online brand communities for success
Keywords: بازیابی سرویس; Online brand communities; Netnography; Negative word of mouth; Service recovery; Tweeting; Blogging; Customer-to-customer communication; Social networking sites; Relationship-building; Loyalty
Consumer responses to service situations: Tests for main and interaction effects
Keywords: بازیابی سرویس; Service failure; Service recovery; Service criticality